Understanding
hypermobility and EDS -
for families and professionals

All our open-access webinars run live on Zoom. You do not need a Zoom account - just a link, which arrives by email after booking.

These are not passive sessions. Throughout the session:

• The chat is open the entire time
• We read your comments and questions as they come in
• We mention attendees by name and bring your perspectives into the session
• You are treated as a second voice in the room - not an audience

The chat is deleted at the end of every session. What happens in the session stays in the session.

Roughly:

• Two-thirds are parents and carers here for their children
• Around one-third are neurodivergent people here for themselves
• A smaller number are professionals

Whoever you are, you will be in the right place. The sessions are written to be useful across all three groups. Because of who attends, the conversations in the chat are personal - people share things about their children, their own experiences, their struggles. That is part of what makes these sessions valuable.

Every session is built by our team together - not one person working alone. Each topic draws on:

• Multiple neurodivergent specialists with lived experience
• Frontline practice and peer-reviewed research
• Refinement through delivery to tens of thousands of people

No. We do not record these sessions. The reason is straightforward: the sessions are personal. The chat is open, people share things about themselves and their families, and attendees are named and included throughout. Recording that would not be right.

If you want a pre-recorded version you can watch in your own time - with the ability to pause, rewind, adjust speed, and access subtitles - that is what our on-demand e-learning is for.

Yes, if you cancel at least 14 days before the session. Under 14 days, we cannot offer refunds. Here is why:

• We run these sessions as cheaply as possible because they are a community good
• By the time you cancel close to the date, we have already spent money on advertising to reach you
• Refunding under 14 days means we absorb both the payment processor fees and the advertising cost
• Around 30% of people who book do not turn up or cancel - often due to last-minute childcare needs. As parents and carers ourselves, we understand. However, if we refunded everyone or moved them on to a different session, we simply could not keep running our sessions

You get them in the session, not after. At the end of every session we show a QR code that links to a website version of the slides. This is more than a slide deck - it is a clickable web page with resources and links built in, which you can click through directly.

If you do not attend, you do not get the slides. They are not standalone files - they are not designed to be read without the session. The resource is part of the session, because the value is in hearing from someone who has lived it, not a deck of bullet points. You get the slides because you turned up and have the context that goes with them.

No. For the same reason we do not record: the people in the session have not consented to being captured by a third-party tool. The chat is personal and the session is just between us.

If you want content you can refer back to, our on-demand courses are the right option. They come with written resources, QR codes, and links you can keep.

Yes. If you are unemployed, on benefits, or receiving social security, you can access our sessions for free. We do not ask for evidence - just select the free ticket option when booking, as long as spaces are available.

• All free tickets will be available through our website
• Several sessions run multiple times a month, so there is a good chance of getting in

Family and individual tickets: yes - the whole family can join on one ticket. Our mission is to help neurodivergent people, so we price these sessions as accessibly as possible.

Professional tickets: no. Each professional attendee needs their own ticket and receives one certificate worth CPD hours. Before you join, make sure:

• You have booked with your full name and correct email address
• You are not joining via a VPN or a privacy email address that blocks delivery

If we cannot match your name to your booking, we cannot issue your certificate. This is your responsibility to check before the session.

Certificates are sent by email after the session, usually within a week. To receive yours:

• Book with your full legal name and a real email address
• Do not join via a VPN or a privacy email (e.g. ProtonMail) that blocks delivery

This matters because Zoom records how many minutes each person attends. We only issue certificates to people who attended the session, and if you do not log in with your booking details, we cannot match you to an attendance record. If you need to leave slightly early, you will not be penalised - but if you leave significantly early, we cannot issue a certificate.

Most popular topics run at least once a month, sometimes twice. A handful of topics currently run only a few times a year, so it is worth checking back regularly.

• The quickest way to find out about a session is to join our mailing list - there is a link at the bottom of the page
• If a topic is available on demand, you will find it in our e-learning

Tell people. Genuinely - word of mouth is the most valuable thing you can do. Share the link, tell a friend, mention us in a group. We run free sessions regularly too, so share those when they come up.

Everything we do is built to help as many people as possible. The more people who know about us, the more people we can reach.

We get a lot of these, including from people wanting to volunteer. Being honest: it takes a lot to support someone to deliver in our style, so we are selective. You are likely a fit if you have:

• Professional experience in these spaces - not just lived experience (we have plenty of that)
• A track record of delivering training, in person and online
• A social delivery style - talking with people, not at them

Right now we have specific gaps we would love help with:

• Dyslexia, Dyscalculia, and Tourette's - we have plenty of lived experience but need someone with professional experience supporting people in workplaces and schools
• Neurodiversity and race - a big gap
• Leadership - people who work or have worked in leadership. We do a lot of work supporting managers, and we also deliver neurodiversity in the workplace training

Please be aware that we receive a lot of enquiries about working for us. We cannot respond to them all - we cannot respond to most of them. If you would like to get in touch anyway, here is the contact form.

Yes. Corporate sponsorship allows us to offer more completely free webinars to those that need them. If you want to partner with us and fund free places - or fully fund a session - for the public good, get in contact.

In return, you will be announced across our social media channels, newsletter, website, and within the sessions themselves. Your logo will be placed on the front of the slide deck for that session, so every attendee knows your organisation made it possible. You will also receive our PR kit so you can shout about it too, and you will be listed on our website as an official partner. Your funding directly removes barriers for neurodivergent individuals, families, and the many healthcare and social care professionals who attend our webinars.

To discuss sponsorship, please contact us.